Collaborate with Product Managers to develop strategic roadmaps. Identify product business challenges and opportunities for improvement and use analysis to make strategic and tactical recommendations. Build targeted insights to inform the design and development customer experiences. Work across Capital One including: IT, Sales, Operations, Finance, Product, Legal and others driving improvement in quality, volume, service, and profitability.

Accomplishments include:

• Created an automated Dashboard to provide an overview to influence business decisions  

• Uncovered issues in the funnel that optimized product by 10%

• Increased conversion of new accounts by 20%

Ensure the accurate execution of the contract, and handle all financials including general ledgers, reconciliations, compensation statement, and partner payment. Partner with LOB Finance in production of actuals and monthly forecast outlook as it relates to partner compensation.  Prepare and analyze portfolio financial performance. Review results with Business Analytic, Client Development, and LOB Finance for additional insight on performance trends. 

Accomplishments include:

• Improved BAU processes by automating Excel files to minimize manual inputs.

• Organized Campus Enterprise wide event (~2000 associates) to bring speaker Emmanuel Acho

• Lead event that created a safe space for FRP associates to have a candid conversation about race and police brutality

• Adjusted Buddy Program to accommodate a virtual environment by redesigning program by adding an orientation, creating an FRP tool kit of resources, and hosting events to add structure, accountability, and foster deeper relationships

Prepared CFO for Capital One’s earnings call by analyzing peer’s earnings and synthesizing key takeaways. Analyzed Capital One’s relative position to peers across various areas such as capital, deposits, liquidity, and rate risk.

 Accomplishments include:

• Enhanced teams reporting by creating dynamic charts using data analytics tool, Google Data Studio

• Formed part of a team which created a process to transform PDF’s to Excel files using python.

• Created FRP informational deck to be shared at recruiting events to attract candidates

Managed operations during assigned shifts, opened and closed the store as a key holder. Organized and executed all pickup and delivery catering orders. 

Accomplishments include:

• Increased catering sales by 10% by partnering with local schools and camps

• Collected data on college football weekend sales to create a model projecting necessary labor hours.